Ordering Process
Customers can place an order directly on our website by:
- Selecting the desired ceramic products
- Adding items to the shopping cart
- Providing shipping information
- Confirming and completing payment
After a successful order, our team will contact you to confirm the details.
Payment Methods
We accept the following payment options:
- Cash on Delivery (COD)
- Bank transfer
- Online payment (if available)
Orders will be processed only after payment is confirmed (for bank transfer or online payment).
Product Pricing
- All prices displayed on the website are final prices, inclusive of applicable taxes (if any).
- Shipping fees are calculated separately and shown before order confirmation.
- Due to the handcrafted nature of ceramic products, slight variations in size and color may occur.
Order Confirmation & Cancellation
- Orders may be canceled before packaging and shipment.
- Once the order has been shipped, cancellation or modification may no longer be possible.
Right to Refuse Service
We reserve the right to refuse or cancel orders in cases where:
- Customer information is incomplete or inaccurate
- We are unable to contact the customer for order confirmation
- Suspicious or fraudulent payment activity is detected