Terms & Conditions

Terms & Conditions


Terms and Conditions

Our Company motto is: "Without your help it would not be possible"

Email  enquiries from Customers

We willl always reply to you within 24 hours (except the holidays).

Quotations and Proforma Invoices (Sales Contract)

These will include full details such as: pictures, dimensions, method of packing and the price will be in US$, FOB Ho Chi Minh City Port, Vietnam (Incoterms 2000).


These are free of charge. Samples will be provided to you within 10 days if they are available, or if not, and they need to be manufactured (and possibly a new mould made), then it may take up to one month.

The cost of transportation is yours.

Delivery time, Quality, Quantity and Specifications

Delivery time is within 50 - 60 days from the confirmation date of order by fax or email.

Quality - we only supply first quality.

Minimum Quantity is 1 x 20 dry foot container. Maximim number of different items for 1 x 20DC container is 10, and for 1 x 40DC Container is 20 items. Please allow +/-10% of ordered quantity for variations in tolerance of outdoor goods or +/-5% in tolerance for Indoor goods

Specifications - dimensions. Because all of our items are handmade and also because they shrink during the firing process, there is an allowance of +/-05% in the size with Outdoor goods, and +/- 02% for Indoor goods. We can make any design or shape. Please give your full instructions to us and we can meet your requirements.

Payment Terms

1. Our Bank Details

Branch: Asia Commercial Bank Branch Dong Nai

Swift Code: ASCBVNVX

Bene Name: Dai Phong Lan Ceramic Co.,ltd

Acount Number: 79061349

Bank's address: 134-136-138 Ha Huy Giap St, Quyet Thang Ward, Bien Hoa City, Dong Nai Province.

Tel: +84(0) 618 820 010, Fax: +84(0) 613 948 333

2. Payment terms

a. By Irrevocable Letter of Credit At Sight (L/C At Sight).

b. By telegraphic Transfer (TTR) with 50% deposited in advance when confirm the order and the balance 50% should be pay within 3 days in advance when receive the copy documents such as Bill of lading, packing list and Invoice via email or fax.

c. Deposited Against Payment (D/P).

3. Conditions of payment

To L/C or TTR or D/P, It should be allowance +/- 10% in total amount or quantity of order to make full container.

Packing and Loading

1. Packing

This will depend on the size and shape of goods and we can offer any method of packing to suit your requirements. Normally, packing is on pallets or in carton box, carton bundle or wooden crates. We will always use the best method to ensure that you receive your goods safely.

2. Label or sticker or barcode or shipping mark

We will label any items according to your specifications.

3. Loading

We will always try to load the full quantity of your order +/-10%.

We will load the goods in a safe way so that it is easy for you to unload.

For further information please feel free to contact us!

Warmest Regards

Dai Phong Lan Ceramic Co.,ltd